Warranty & Return Policy

  • You should call us to retain RMA # in order to return your item. Please consult the Troubleshooting Guide and check your scale’s Manual before retuning your scale.
  • All of the digital scales we carry are covered by a manufactures warranty. We will only accept returns for scales that are damaged in shipping. For those who decide the scale they ordered does not fit their needs, we can
  • accept returns minus a 20% restocking fee and shipping charges if necessary. Please call us to consult about the scale option available that best suits your needs at (713)849-9992.
  • Scales returned for this reason must be returned in exactly the same condition as they were received.
  • All accessories and paperwork must be included and there must be no damage to the packaging.
  • If we receive a scale for return with damage to the box, missing items, or signs of use, we may charge a 30% to 50% restocking fee at our sole discretion.
  • We must be notified of all returns within 48 hours of delivery by email or phone (713)849-9992.
  • All return shipments must be postmarked within 10 days of delivery.
  • Any problems encountered with your scale after 48 hours of delivery must be resolved through the manufactures warranty.
  • We may not refund original or return shipping charges.
  • Please include a copy of your invoice and a contact phone number with your return.
  • American Weigh Scales does not service other manufacturer’s warranties.
  • For return address, please contact us at (713)849-9992.